At one of my
previous workplace which operated a local customer service
operations the attrition rate was rated "high"
as the average pay grade was not as competitive as other established centers although the job gets
as stressful as it does. Because of this, the management injected a Program
to address these problems.
The Fish Philosophy as it is titled – has 4
important principles within it.
Play ~ Have fun while working,
make work more fun and bearable
Be There ~ connect with people,
contribute and aknowledge others.
Make Their Day ~ Make people's
day - greet them well, do or tell them something funny.
Choose Your Attitude ~ choose to
be positive and understanding of other's feelings.
A big thanks
to the management of that company for passing on this knowledge as I now am
continuing to apply it in my further professional experience, I find it as a
very helpful principle to convince co-peer employees across various positions
to stay at their jobs and making the most dreadful things at work bearable for
them.
One fun
activity we’ve made is as how we call it an “Office Ref Cake”. Mango Graham
Cake. Its pretty fast and easy to do considering no baking or cooking is
needed, you just have to mix the ingredients together and poof! Enjoy the dessert.
Here are the
Ingredients:
All Purpose
Cream 4x250ml
Condense
Milk 2xLargeCans
2 Kilos of
Sweet mango
This is
equals to 3 liters,
you may want
to do this in 2x 1.5 liters containers just like what we’ve used.
Friday night
we coordinated which materials each will bring and to come early at 8am in the
office to finish just in time for our Monday morning 9am work.